Secure portal
MyAPES Account is the secure portal for service users, animal welfare cases, pet profiles, support tickets, data protection requests and complaints. Use it when you need private account activity or secure records.
Service user records, cases, tickets, pet profiles and private data protection support belong in the secure account portal.
Enquiries, welfare, bookings and support routing should start with the Contact Centre when you are unsure.
Resources, policies, updates, support pages and community routes remain public and do not require private account access.
