Choose the right APES support route.
Use this page to find public support, welfare, service and account routes without needing to understand APES internal structure.
Data requests and complaints are handled through the MyAPES Account portal.
The public website keeps guidance easy to find, but private complaint details, identity checks, data-access requests and case-specific follow-up should be raised through secure MyAPES Account handling.
Support routes
Contact Centre
Start here for general enquiries, public contact, welfare signposting, bookings and support routing.
Welfare concern
Use public support routes for animal welfare concerns unless there is immediate danger.
Data requests and complaints
Raise privacy/data requests and complaints through MyAPES Account so they can be handled securely.
Services
Find public service information for service users, shelter and rescue, and pet care clinic routes.